JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds are Not connecting to the wearable app?

(Topic created: 12-15-2020 01:26 PM)
2248 Views
userHliJZDZise
Astronaut
Options
Galaxy Buds

Hello,

 

I'm having issues connecting the buds to the wearables app.  

 

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

 

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

 

Is there a fix or is there a problem with the buds live ? 

0 Likes
Reply
5 Replies
user9GECxyouH3
Astronaut
Options
Galaxy Buds

Hi. I am having the same issue. Did you work out what to do? Thanks. 

0 Likes
Reply
ChrisandBecca
Constellation
Options
Galaxy Buds
same issue
0 Likes
Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand the frustrations of not being able to connect in the Wearables app. Are you following the steps here to connect?https://www.samsung.com/us/support/answer/ANS00086702/ 

Please be sure the Buds were manufactured for the same region as your phone. The app will not work across different regions.

If the Buds are unable to connect to the Wearables app and are manufactured for the same region as the phone, it is recommended to have them serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

TKissell09
Constellation
Options
Galaxy Buds
i am having the same issue. Can anyboy help?
0 Likes
Reply
Jane55
Astronaut
Options
Galaxy Buds
same issue here. got a warning message when I clicked on the link provided by the moderator...my earbuds are brand new out of sealed packaging. I can't believe they need service already...