Galaxy Buds are Not connecting to the wearable app?

[userHliJZDZise]

Hello,

I'm having issues connecting the buds to the wearables app.  

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

Is there a fix or is there a problem with the buds live ? 

[user9GECxyouH3]

Hi. I am having the same issue. Did you work out what to do? Thanks. 

[ChrisandBecca]

same issue

[SamsungRei · Accepted solution]

Thanks for reaching out. If the Buds are unable to connect to the Wearables app, it is recommended to have them serviced. For service options, please send a private message with the model code and the serial number of the Buds. http://bit.ly/2XERsky

The unit will require service. Please feel free to reach out to us directly or via one of the following options and include a link to this thread. 

1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

[TKissell09]

i am having the same issue. Can anyboy help?

[Jane55]

same issue here. got a warning message when I clicked on the link provided by the moderator...my earbuds are brand new out of sealed packaging. I can't believe they need service already...