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Galaxy Buds + not charging wirelessly

(Topic created: 04-05-2021 01:15 PM)
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userBV7l3rd9U2
Constellation
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Galaxy Buds

Hi

My samsung galaxy buds + case is not charging wirelessly on the Samsung wireless charger which i have instead the battery starts reducing until the battery of the case becomes zero percent. Whereas the case still charges fine by wireless powershare through my S20 Ultra. Its been just 2 months since i purchased my galaxy buds +.

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usergeowRASnf4
Asteroid
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Galaxy Buds

im having the exact same issue, straight out of the box, I recived my buds+ and the wireless charger pad few days ago!

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello,

 

You can try cleaning the charging contact points on both the Buds and case with a soft dry cloth. If the problem persists, open the Galaxy Wearables app and go to About Earbuds > Reset Earbuds.

If troubleshooting is not helpful then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-  3. Private Message: http://bit.ly/2XERsky 

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userjhf9dhBlpT
Astronaut
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Galaxy Buds

The Samsung solution does not appear to work. Appears to be a quality issue...many have experienced same issue...in my case...the earbud charger never has been dropped...it maybe that the wireless charger has failed. Only the wired charging works. 

userX29RNP2njE
Constellation
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Galaxy Buds

I am also having the same problem. I have never used my GBuds+ wireless charging before. This week I purchased a Samsung Wireless Charging Trio and the Buds+ case simply doesn't receive a charge. It has the red LED indicating charging, but instead of charging, it just decreases the charge percentage until it reaches 0%. When I charge by cable again, the case charges normally. What is the solution to solve this problem, MOD?