I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
I am having the same problem. I connect my Galaxy Buds through the bluetooth to my S10 but it doesn't connect to the Galaxy Wearable. Can anyone help me?
If this still occurs after the troubleshooting steps, You have the option of going to your retailer for an exchange, if you are out of your retailer's exchange period or if Samsung is your retailer, send me a private message with your model code, serial number, and firmware version.
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I'm having the same problem as the others the buds work perfectly but won't connect to wearable app or even my Microsoft Surface to try and update firmware.
Hello, I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled. If you have any questions, please let us know.
I just started having the same problem today and was able to correct it.
Remove the buds from the devices Bluetooth and delete the Wearables app. After restarting the phone, connect the buds through the phone's Bluetooth connections. The Wearables app will be reinstalled automatically. After doing all this, but app is functional again.
I am having the same problem as most others. Can connect buds via Bluetooth but will not connect to wear. I have tried all the options given to try and rectify the problem but with no joy.
