Can you send a private message providing the full model code and serial number from the bottom of the charging case so I can further look into the warranty status? http://bit.ly/2GGYul4
My case's battery was dead so I connected it to charge it (original cable and all). My earbuds where inside. When the led turned green I disconnected the case. However, the green light has been on ever since (about 20 hours now). I used my earbuds for a while and then left them inside the case for a couple hours. When I put them back on I noticed they were not charged. I left them inside the case overnight (12 hours aprox). The green light in the case is still on and the earbuds didn't charge (L: 55%; R: 45%). This is the second time this happens to me. Last time I had to wait until the case's and buds battery ran dry and then re-charged them. They worked normally after that... until now.
I have the same issue only difference is my buds will charge but the case has to be plugged in the minute I unplug it they stop charging but the led stays on slowly draining the case battery
