Galaxy bud series case is not charging.

[user8sdaoY5xFp]

no light is coming. and none of the buds are charging. tried through cable and wireless powershare. still not working.

[Charkatak]

@user8sdaoY5xFp 

- Check if the pins in the case and on the buds are good, clean and alligned properly. 

- See if earbuds could be reset via Galaxy Wearable app. 

If none of the above works, contact Samsung Tech Support:

https://www.samsung.com/us/support/contact/

[SamsungAdam · Accepted solution]

Thank you for reaching out. I can certainly understand your frustration with your Galaxy buds or case not charging and would be happy to assist you further.

If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Give this link a try to troubleshoot some the scenarios mentioned above: https://www.samsung.com/us/support/troubleshooting/TSG01206422/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty repairs: 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact our customer service team directly at 1-800-726-7864

If your buds are out of warranty, I would recommend reaching out to our customer service team directly at 1-800-726-7864 for the best options available to repair or replace your buds.

For international device: I would recommend reaching out to a support team in your area, to troubleshoot and resolve the symptoms you are experiencing. Give this link a try: https://www.samsung.com/us/common/visitlocationsite.html

[userN8CmOvzKYl]

My case indicator light stays on all the time and the case is not charging too. Please help, I sent a private message before and hasn't got any reply since then

[SamsungRei]

@userN8CmOvzKYl Your message was just received on Tuesday. I will follow up with you there.

[userbjLfpmMZ5o]

My Galaxy buds charging case no longer charges, either wirelessly, or connected to a standard charger. Anyone else had similar issues?

[SamsungJam]

Oh no! Are any of your indicator lights illuminated at all?  

[Samsung_PtN10SG]

The case doesn't light up anymore and it doesn't charge my buds

[SamsungAdam]

Thank you for reaching out. Are you using the original charger that came with the Galaxy buds?

[PaulScott]

Everytime i try to charge my Wireless Galaxy Earbuds the case won't charge at all no charging light comes on.