I am having an issue where one of my buds stays connected to my phone, even when in the case and the case is closed. It's causing the battery on that bud to drain at a very fast pace.
Thank you for reaching out and welcome to the community. I can certainly understand your concern with the battery draining rapidly due to remaining connect and I would be happy to look into this further for you. I would first recommend making sure the connector in your charging case are cleaned, and the buds are cleaned properly. Give this link a try for the steps to properly clean your buds: https://www.samsung.com/us/support/answer/ANS00086123/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message: https://bit.ly/3fbRevo 5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
Thank you for reaching out and welcome to the community. I can certainly understand your concern with the battery draining rapidly due to remaining connect and I would be happy to look into this further for you. I would first recommend making sure the connector in your charging case are cleaned, and the buds are cleaned properly. Give this link a try for the steps to properly clean your buds: https://www.samsung.com/us/support/answer/ANS00086123/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message: https://bit.ly/3fbRevo 5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
