Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userO4AsANUgzq]

I would be happy to supply the requested info, however the link you supplied does not work. Any other suggestions?

[usergQJZ2SKyGO]

I was listening to my music when the right earbud just went very quiet that I thought it stopped working. It didn't stop, just very quiet that I can barley hear out of it. I clean out wax pretty often, so that wasn't it. I don't know what else I can do. 

[Stephanie Nikki]

Hey, thanks for reaching out! May I have your full model code and serial number via private message?

[User9997482]

Try looking in the Galaxy Wearable app. It may be your equalizer or a setting.

[usergQJZ2SKyGO]

Not the equalizer. I've tried adjusting everything in it.

Thanks anyway 

[Albmntjr]

Just bought the baby blue galaxy buds+. 2 weeks in the left bud goes extremely low.  I reset the buds and tried everything I could think of. 

What do I do??

[userusrBsOcR8c]

Take it to an authorised Samsung repair shop or buy a new one.

[Albmntjr]

Where do I find a Samsung repair shop?

[SamsungRyder]

Hello! Thank you for being a part of the commuity, could you please send me your model code and serial number in a private message so I can further assist you? https://bit.ly/2SUXRar

[user7ZJk59lvZz]

I purchase my samsung galaxy earbuds a few months ago, and now my right earbud has no sound. I can still adjust the volume on my left earbud with my right bud, both buds still charge. Any ideas?