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‎03-29-2020
08:58 AM
(Last edited
‎03-07-2022
10:17 AM
by
SamsungAdam
) in
I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+
Solved! Go to Solution.
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‎01-31-2020 07:55 AM in
Galaxy BudsCould I please have your full model number, serial number, and software version for your buds in a private message: http://bit.ly/2JH2rq2
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‎01-31-2020 09:56 AM in
Galaxy BudsI'm pretty sure it's the new R170XXU0ATA2 update. Mine just updated and are doing the same thing.
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‎01-31-2020 09:59 AM in
Galaxy BudsYou should be able to adjust the volume in both headphones with the Samsung app Sound Assistant
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‎02-07-2020 06:14 PM in
Galaxy BudsI've had my galaxy buds since about June of 2019, and they have been great, but they started having an issue. The left bud is much more quiet than the right. I have changed the sound balance in settings, but I feel like it's just covering up the issue, plus it just can't go as loud in general. All input is appreciated.
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‎02-08-2020 02:38 PM in
Galaxy BudsThank you for reaching out. Have you also tried resetting the buds through the Wearables app? Please send a private message with the full model code, serial number, and software version so I may look into this further. http://bit.ly/2XERsky
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‎02-11-2020 06:57 AM in
Galaxy BudsI have recently contacted Samsung customer care, and they took care of the problem for me. Thank you for replying regardless.
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‎02-11-2020 01:31 PM in
Galaxy BudsI am still getting very little sound out of my right earbud, what did they tell you to do to fix it because I have been trying for months and no replys
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‎02-16-2020 04:37 PM in
Galaxy BudsI have tried everything (literally, this is the second occurence), I always keep buds clean, updated, charged , reset, Reinstalled, etc..and right bud will only go to about 5 percent volume. The left bud works great, what next?
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‎02-17-2020 07:35 AM in
Galaxy BudsThank you for bringing this to my attention. Could I please have your model code, serial number, and software version for your Galaxy buds in a private message. https://bit.ly/2SUXRar Also if these are replacement buds could I please have the ticket number from that exchange.
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‎02-17-2020 07:38 AM in
Galaxy BudsI have the same issue, but my right bud is about 50% less than the left bud. Mine buds are replacements. And it also seems like the batteries don't last as long, especially the charging case.
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