Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[user0eih6xRHLn]

i life in holland(the netherlands) so im hoping its not gonna be like what you're saying . They're going to pick it up today at my house

[userkjPtglotSi]

Samsung has the worst customer service. I would never recommend any product of theirs anymore. 

[Yahya_Sami]

I have a different issue here, everything works very well in exception for the quality of the calls sound sent from my side and received by the other end/s of the call.

its a brand new set and it is being used for a less than three days now, it worked fine for the first two calls then people started complaining about being unable to hear a word of what I am saying and started asking me to change my location or do something about it, once I disconnect the Buds and use the phone the sound is back to normal and the issue is immediately gone. I tried unpairing and re-pairing my Buds, used them with my computer for Skype calls, tried them with other phones and the issue is still the exactly the same, I believe its a harware related issue that is more likely with the microphones positioning or functionality.

I got these from a normal mobiles shop in Baghdad, Iraq where I live as we do not have official retailers here, and I do not really know if they will change these for me with new ones that works fine or not, and even if this happened, what is the guarantee that these will work normally, seeing all comments in this thread talking about this, this is really frustrating, I guess SAMSUNG have made a serious mistake here and these should be recalled from markets to be fixed in a way or another.

[userh4gVzztIG1]

Same problem, my galaxy buds have worked fine and then a few days ago started acting up with the right bud. It's so much quieter than the left 

[user0eih6xRHLn]

He i send them for repair with pickup.

I got them back in one week .i got new ones.

Soo im happy for now.

I life in holland .

One week " repair".

Without costs

[useriamQWLxvxb]

same issue 😞

@samsung978531 @SamsungRei    

Please Help!!!! Right Ear Bud's volume is too low and tiny compared to the left bud

[MrQue]

@useriamQWLxvxb Have you tried resetting the galaxy earbuds?

[MrQue]

@useriamQWLxvxb I believe this article here will assist you with your issue.

[Samsung_OUXTZ2k]

Having the same issue too

[userUABurV5BnZ]

the same thing has been happening to me for 2 weeks, I'm fed up