Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userTbvhj0E4cR]

I am having the same problem with my right bud and have trouble shooted.

[userTbvhj0E4cR]

My right earbud will not charge either. Unable to reset because it is dead.

[SamsungAdam]

Thank you for reaching out. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

[userVuUUDB27LH]

Mine is not working either please. help

[usernudOTHxXbt]

Hi I am getting the same problem with my right earphone not charging. Tried resetting but the battery  is to low 

[userMNgn9wW2dj]

This is so annoying I just got these ear buds like a month ago and now the right one just doest change

[SamsungAdam]

Have you tried resetting your galaxy buds?

[userfwyWNb1tIo]

How do you reset them?

[SamsungAdam]

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01111287/

[userfwyWNb1tIo]

I cant connect them to the galaxy wearable app becasue the bud isnt charged.  out of the box they connected and i updated them adn the update froze so i had to stop the app and they never connected again.