Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userqsbjGLHa3L]

My left samsung earbud has an extermely low and inaudble sound level.  The right is fine.  Firmware is updated on on the buds.  Ear bud is clean.  Right ear works fine.  Both are fully charged according to the app on my s10.  Any thoughts on how to correct this?

[userq7gViJgGJw]

I had iconx 2018 and did three same.. 4 pairs later with factory warranty still does the same thing

[SamsungAdam]

@userqsbjGLHa3L Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

[userqsbjGLHa3L]

Ran thru all of the troublehsooting steps.  The left ear bud has zero to very very little volume despite trying each step.

[SamsungAdam]

Thank you for that information. I would recommend an accessory exchange. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

[userqsbjGLHa3L]

MODEL NUMBER: SM-R170 SERIAL NUMBER: [Not allowed on Page].

[MrZell]

Can you please send a message here at this link so your information isn't posted on the page: http://bit.ly/2JH2rq2

[userLlGFSdUyyc]

I was watching netflix and in the middle of my streaming my right earbud just stopped working. Any solutions I know other people are having the same problem and I didnt get it from a promotion I bought these myself from costco separately

[NickManDude]

Water damage probably

[userLlGFSdUyyc]

I havent been around water at all. But if so is there no fix?