Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[NickManDude]

Call Samsung

[NickManDude]

Or clean them

[userLlGFSdUyyc]

K thanks

[SamsungAdam]

@userLlGFSdUyyc Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

[userPC4UQl5adT]

Hi, I purchased a pair of galaxy buds in February this year. Since I applied the recent update the right bud volume is extremely low even when turned up to full. Its as though one of the buds is stuck in ambient mode.

Also ambient mode doesn't work.

I have rest the buds multiple times but with no joy on getting this to work.

Any ideas?

[elianafeijoo]

Hello @userPC4UQl5adT , I am sorry that you are experiencing this but it sounds as though you are going to have to mail them to get checked out. There are multiple ways of doing this, either calling 1800-samsung (1800-726-7864) and they will send you a shipping label. With that shipping label you will send the buds in a box, and whoever repairs the ear buds will call you to let you know before any replacement if there is a cost or not. Another option is when Samsung Walk In stores open again we can take care of the shipping and handeling, when they receive the product the procedure will be the same. Below I have linked the support to contact Samsung in more ways if those do not work for you. I hope this was helpful. Have a wonderful day!

https://www.samsung.com/us/support/contact/

[Xavier_A]

For type of issue what you should do is you call Samsung Customer Service to check to see if you have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions

[userPC4UQl5adT]

Whats the latest software version for the galaxy buds

I'm on version r170xxu0ata2

This issue only happened after the update to this version, is this the latest version is there a way to roll back the uodate

[SamsungRei]

Regretfully, there is not an option to reverse the software. Have you tried the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01111323/ If the troubleshooting is not helpful, please send a private message with the model code, the serial number and a copy of the receipt. http://bit.ly/2XERsky

[Imunderthebed]

I just got my Galaxy Buds+ like a little over a week ago, they worked great, until today when it updated and now the volume on my right earbud is about 10% of the volume on my left one. I have tried all the support tips and paired it with different devices and nothing fixes the problem.