Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[useroRRQql8vZt]

There is no Reset option in Galaxy Wearable for Galaxy Buds

[useroRRQql8vZt]

Please send a video tutorial to do the steps mentioned by you.

[Samsung_Y3Kl3TY]

Even I am facing the same problem with my right earbud, it's not charging and I bought it only last month.

I tried all the troubleshooting but no luck

[SamsungJoJo]

Hello @Samsung_Y3Kl3TY,

I will gladly look into this for you.

Can you send a private message providing the full model code and serial number from the bottom of the charging cradle so I can further assist? http://bit.ly/2GGYul4

[userk1ezwPzbWp]

Of course. And this doesn't work. 

[MrZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[userJm78rOiIFj]

How to reset them?

[Samsung_1voNvEh]

For my Galaxy buds, the normal volume is only coming through the right earbuds that the left one has really poor volume. I already did some of the troubleshooting options such as looking at the media sync button. I don't know what to do.

[SamsungAdam]

Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

[userfV0Wkx2gn8]

Ive only had these buds for only less then a month. They have been great so far until just now the left earbud has gone quiet. Ive tried resetting them, going into the touchpad settings and using them to turn the buds up but nothing has worked please help 🙂

Kinda disappointed but it just could be something simple that i just havent done