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Constellation

Re: Left Galaxy Bud stopped working

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Galaxy ear bud battery can be defective? so try and replace the battery?

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Astronaut

Re: Left Galaxy Bud stopped working

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I got the same problem, one got an update and the other one stop working!

No solucion exists for this just use the warranty.

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Constellation

Left galaxy bud not working

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I charged both buds last night and the left one still does not come on. It still shows the red light being on when the right ear bud is out, but will not come on. 
I double checked the sensors on back and made sure nothing was blocking or coating them so as to not allow charging to occur. 

image.jpg

 

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Halo

Re: Left galaxy bud not working

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Try making sure the containers for charging are clean on both the buds and the case if that doesn't fix the problem try factory resetting the buds . I think you can do that through the app. And if non of that works call customer support

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Constellation

Re: Left galaxy bud not working

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will do thanks 

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Samsung Moderator
Samsung Moderator

Re: Left galaxy bud not working

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@userVA2nSto8mc I will be happy to assist with your concerns. Can you send a private message providing the full model code and serial number from the bottom of the charging case? http://bit.ly/2GGYul4

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Constellation

Left earbud wont charge

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Received as a Christmas gift, recently the left ear bud died and now it wont charge. I've cleaned the earbud and charging case. I'm use the cable it came with to charge. I've tried to reset them 100 times and nothing has worked! 

Please help!! 

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Constellation

Re: Left earbud wont charge

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I had this exact same issue with earbuds that were less than a month old. I contacted Samsung support through the members app and explained the situation (in a calm respectful manner), and they ended up replacing my earbuds with a brand new set. It took about 2-2½ weeks for the exchange process but I ended up with a pair that don't have this issue now.

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Constellation

Re: Left earbud wont charge

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Thank you! 

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Constellation

Left Bud not charging

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Hello,my left bud stopped charging,when i put it in my charging case the red light shows. But it never charges,the right one always charges. I can't seem to update or reset from app since it requires both buds connected.

 

Any help would be appreciated.

Thanks.

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