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Constellation

Left bud wont charge

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Same as many others, left bud wont charge.  Any help?

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Samsung Moderator
Samsung Moderator

Re: Left bud wont charge

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I will be happy to further look into this for you.

 

What troubleshooting steps have you tried regarding this?

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Asteroid

Left Galaxy Bud stopped working

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My left galaxy bud suddenly stopped working and the right one works perfectly fine. I got these as a christmas present and they were ordered on Amazon.  Also when I try to charge it, I leave it in for a while and the indicator still stays red for the left one but is normal for the right. Please help.

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Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud stopped working

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Thank you for reaching out. I would be happy to assist you further. Have you had a software update to your Galaxy buds recently? Do you notice any damage to either connector on the buds or the charging case for the left Galaxy bud?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Left Galaxy Bud stopped working

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Hi,

 

I have been dealing with the same issue. i only use the ear buds at work and will only stay on top of my desk or in the case when not in use. Can you please assist?

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Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud stopped working

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@userg3LFcKQt3fuserg3LFcKQt3f Thank you for that information. I would recommend an accessory exchange. Can you please provide me with your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Left Galaxy Bud stopped working

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Sent a PM

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Samsung Moderator
Samsung Moderator

Re: Left Galaxy Bud stopped working

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@userg3LFcKQt3f Thank you for reaching out. I would be happy to assist you further. Have you had a software update to your Galaxy buds recently? Do you notice any damage to either connector on the buds or the charging case for the left Galaxy bud?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Left Galaxy Bud stopped working

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i dont see any damage and and im very good at taking care of them. only use at the office and have not left the office since i bought them a few months ago. when i try to install software i get a notice saying i need to connect to earbuds. on the app it shows the battery life for the right bud and the left bud has exclamation mark.

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Constellation

Re: Left Galaxy Bud stopped working

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Hi

Mybe the battery is die and you must be show in change the battry if you have a last version softwer aupdate and i think is defective.

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