I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.
hello my right galaxy buds is not charging. There is a exclamation mark on the rigt earbud when i open the app. Ive tried cleaning the charging case. I cannot reset it because the battery is dead on the right ear bud. hope to hear back soon.
Recently my left earbud stopped charging. In the Galaxy wear app it shows a "!" In a orange circle on the left earbud. It shows a red light when its charging but its actually draining the case. Can someone help me fix this i have tried everything.
From the looks of it, this is a problem and it points to poor manufacturing. Samsung won't help if your device is out of warranty, other than charge you for repair. The cost promotes you purchasing another pair. Mine were a gift and when I registered them, I was informed the warranty expired Nov. 2019. So I have a useless pair of ear buds. And Samsung has not admitted this is a recurring issue.
the left bud light flashes red, and the right stays red and won't charge. USELESS.
Samsung needs to replace these buds at no cost. They are horrible.
Hello there, all moderators on this forum work in shifts so we are not available 24/7, however, we do attempt to assist customers as quickly and efficiently as possible. I'd be more than happy to look into what options you would have available for an exchange but I'm not seeing where you have sent a moderator a private message. As looking into an exchange would require personal information to be shared we would need to continue the conversation in a private message.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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If you are experiencing this symptom and the troubleshooting steps have not helped I would recommend an exchange for your buds. You can visit your retailer if you are still within their exchange/return period, however, if you are outside your retailer's exchange/return period, Samsung was your retailer, or you would prefer to go through Samsung please send me a private message with the bud's full model code, serial number, and proof of purchase and I'd be more than happy to assist you.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.
If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.
Give this link a try for issues with your Galaxy buds
