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New features not available after updating Wearables app

(Topic created: 10-04-2024 01:35 PM)
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Ellin
Supernova
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Galaxy Buds

My phone was updated to 6, and yesterday my buds wearable app was updated, the update in the play store shows some new features that aren't showing on my app, anyone else?

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Buds

@JollyCello I just ran a test. I connected my S23U to my Buds3 Pro. My S23U has the 6.1.1 update. Those options are not there.

So it appears that, for now, these features must only be available on the Fold 6 and Flip 6. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hey Ellin, Thanks for reaching out. We understand the confusion with features missing after updating your devices.

Which earbuds do you have?

What are the features that are not showing up mentioned in the update?

Did the phone update to 6 or 6.1? 

JollyCello
Cosmic Ray
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Galaxy Buds

IMG_3139.pngIMG_3140.jpeg
this is what we are not getting in our Buds 3Pro, screenshot from the app descriptions and the section of Sound Quality and Effects section of the app.

uninstalled and redownloaded multiple times, nada !

Ellin
Supernova
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Galaxy Buds
Same
Ellin
Supernova
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Galaxy Buds
Buds 3 pro under advanced it shows several different settings and mine is blank
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Buds

@Ellin Can you post screenshots of what you expect to see and what you are seeing?

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Ellin
Supernova
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Galaxy Buds
I will if I can find it again
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Ellin
Supernova
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Galaxy Buds
I found it but don't know how to send it to u
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Buds

@Ellin Just attach it in a post here. 

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Ellin
Supernova
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Galaxy Buds
That's what I don't know how to do
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