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Constellation

Galaxy buds- right one too quiet

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Hi I've had my earbuds a couple of months and all of a sudden the right one has gone very quiet  I've tried all the solutions and not had any luck.

 

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Community Manager
Community Manager

Re: Galaxy buds- right one too quiet

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Hello, Please provide the model, serial and current firmware version of your buds via private message. 

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Constellation

Galaxy Bud left earbud very quiet.

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My left ear bud has been very quiet for a while now.  Switching ears doesn't change anything.  Cleaning the ear bud thoroughly doesn't change anything.  Reconnecting/pairing doesn't change anything.  How do I get these buds warrantied???

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Community Manager
Community Manager

Re: Galaxy Bud left earbud very quiet.

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Please private message us your model, serial, and current firmware version please. 

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Astronaut

Galaxy Buds- Left Galaxy Bud very quiet

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My Left Galaxy Buds is much quieter than my right Galaxy Bud and I've changed tips and I reset the entire device, I've made sure that the case and both Galaxy Buds are fully charged and the left Galaxy Bud is still very quiet compared to the Right Galaxy Bud.

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Constellation

Re: Galaxy Buds- Left Galaxy Bud very quiet

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I have had the same problem. I was able to get it working normally after a reset but now it won't respond to anything.

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Community Manager
Community Manager

Re: Galaxy Buds- Left Galaxy Bud very quiet

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Please send us a private message with the following information: 

 

Model:

Serial:

firmware version of the buds: 

 

 

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Asteroid

My Right Galaxy Bud Is Quiet

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My Right Galaxy Bud Is Quiet. My Left Galaxy Bud Is Fine.

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Community Manager
Community Manager

Re: My Right Galaxy Bud Is Quiet

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Hello, John. Can you please send us a private message with the model, serial number, and current firmware version of your buds? 

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Constellation

Galaxy buds are really quiet

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Two days ago my galaxy buds became really quiet when I opened them. The volume is at max and I can barely hear anything. I have media sync on, I have left them closed for more than seven seconds, I have reset them five times, and I have done pretty much everything on Samsung troubleshooting. If anyone could help me that would be great. I have had the right earbud become very quiet in the past but it stopped.

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