Super Low mic volume on Windows - Galaxy buds 3 pro

[xD_cyanide]

Whenever I connect my buds 3 pro to Windows laptop, the mic is very low. Most people can't hear. When I test it out in the sound settings, it shows only 2-3% total volume. This is a very common bug and annoying as I hope the mic would work well with windows as my other company buds including airpods pro is working well but only Samsung buds have issue

Is this issue being worked on or can we escalate this please to your leadership team? 

[Samsung_Moderator]

Hello xD_cyanide, Welcome to the Community. We understand how frustrating it is to experience low mic volume when you are using your earbuds.

Here is a link with some troubleshooting you can try to improve the mic: https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-...

If you continue to experience the low volume in the mic, we recommend having the Buds 3 Pro serviced. 

Please use the steps in the following link to submit feedback directly to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html