Is anyone else having this problem with moisture detected in your charging port. I'm on day 5 of this issue. I went to the Samsung store was told it would cost me $450 usa dollars to fix it. This started after the 2.5 ui update. FML. SO DISAPPOINTED.
Well if it is a Samsung Cable, we would be able to replace it if it was less than a year old under its warranty. Do you still have the proof of purchase fro the cable?
I hate to throw this in there too but we also purchased a wireless charging stand in silver that does not work properly and my husband has been getting the run-around trying to get it replaced for about 6 months now. He has multiple tickets , promised call backs, etc with no resolution. Can you as a moderator suggest anything?
Well to start an exchange for those accessories, you can call us at 1 800 726 7864 if you have a valid receipt and it is less than one year from the data of purchase. As for the ticket with the other charging stand, if you give me the ticket number I can take a look to see the status of it, but I can't make any promises if is being handled by another department. Send the ticket number in a private message, just to prevent any personal information from getting out.
I have only used the charger that came with the phone and have not wet either and am suffering from that moisture warning! My note 7 was completely submerged and taking pictures beneath a waterfall and this note 8 can't even hold up. For 3 weeks I've had to use a cheap amazon wireless charger. Must be software issue for sure!
