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01-03-2021 10:58 PM (Last edited 09-29-2022 02:34 PM by SamsungJoJo ) in
Galaxy Note PhonesIs anyone else having this problem with moisture detected in your charging port. I'm on day 5 of this issue. I went to the Samsung store was told it would cost me $450 usa dollars to fix it. This started after the 2.5 ui update. FML. SO DISAPPOINTED.
Solved! Go to Solution.
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05-04-2018 03:40 PM in
Galaxy Note Phones
Well if it is a Samsung Cable, we would be able to replace it if it was less than a year old under its warranty. Do you still have the proof of purchase fro the cable?
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05-04-2018 03:43 PM in
Galaxy Note PhonesYes, we probably do, the husband keeps all of the original reciepts for our phones etc.
Would this be something that is done through Samsung.com or the AT&T corporate location?
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05-04-2018 03:58 PM in
Galaxy Note PhonesHe has multiple tickets , promised call backs, etc with no resolution. Can you as a moderator suggest anything?
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05-07-2018 11:11 AM in
Galaxy Note Phones
Well to start an exchange for those accessories, you can call us at 1 800 726 7864 if you have a valid receipt and it is less than one year from the data of purchase. As for the ticket with the other charging stand, if you give me the ticket number I can take a look to see the status of it, but I can't make any promises if is being handled by another department. Send the ticket number in a private message, just to prevent any personal information from getting out.
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06-26-2018 07:08 AM in
Galaxy Note Phonesi iust went into system updates and updated the PRL and PROFILE and the drop of water icon has disappeared
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06-26-2018 10:03 AM in
Galaxy Note Phones@user5WyogptqpE: Thank you for sharing 🙂
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12-03-2018 02:04 PM in
Galaxy Note PhonesSystem updates, what is that under?
I'm also getting that error message and my phone nor its charger has been anywhere near water or moisture of any kind.
tHANKS