Moisture detection in charging port after 2.5 UI update

[DJZSGuayitoDOREAN]

Is anyone else having this problem with moisture detected in your charging port. I'm on day 5 of this issue. I went to the Samsung store was told it would cost me $450 usa dollars to fix it. This started after the 2.5 ui update. FML. SO DISAPPOINTED. 

Update it went away for a day and now is back

[SamsungCamp]

@Marc- just Marc

Well if it is a Samsung Cable, we would be able to replace it if it was less than a year old under its warranty. Do you still have the proof of purchase fro the cable?

[Marc- just Marc]

Yes, we probably do, the husband keeps all of the original reciepts for our phones etc.

Would this be something that is done through Samsung.com or the AT&T corporate location?

[Marc- just Marc]

I hate to throw this in there too but we also purchased a wireless charging stand in silver that does not work properly and my husband has been getting the run-around trying to get it replaced for about 6 months now.
He has multiple tickets , promised call backs, etc with no resolution. Can you as a moderator suggest anything?

[SamsungCamp]

@Marc- just Marc

Well to start an exchange for those accessories, you can call us at 1 800 726 7864 if you have a valid receipt and it is less than one year from the data of purchase. As for the ticket with the other charging stand, if you give me the ticket number I can take a look to see the status of it, but I can't make any promises if is being handled by another department. Send the ticket number in a private message, just to prevent any personal information from getting out.

[user5WyogptqpE]

i iust went into system updates and updated the PRL and PROFILE and the drop of water icon has disappeared

[SamsungMichelle]

@user5WyogptqpE: Thank you for sharing 🙂

[eves_owner]

System updates, what is that under?

I'm also getting that error message and my phone nor its charger has been anywhere near water or moisture of any kind.

tHANKS