Do the symptoms occur when your device is in safe mode?
Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.
Please follow the steps below:
1. Turn the device off.
2. Press and hold the Power key past the model name screen.
3. When "SAMSUNG" appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see Safe Mode.
8. To exit Safe Mode, restart your device.
Let us know how your device responds after performing this step!
You can also try wiping the system cache partition.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press the Power key to select.
Press the Volume down key to highlight yes, them, and press the Power key to select.
When the wipe cache partition is complete, the Reboot system now is highlighted.
Press the Power key to restart the device.
If you are still experiencing the same symptoms after trying the steps above, you can try fully backing up the device and perform a factory reset. I know this may not be the ideal step to take but this will reset the device back to its factory settings.
You also have an option to visit a UBreakIFix repair center for a technician to take a better look at the symptoms that are occurring. Just a heads up, make sure the device is fully backed up prior to the evaluation so you won't lose any important data.
Do the symptoms occur when your device is in safe mode?
Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.
Please follow the steps below:
1. Turn the device off.
2. Press and hold the Power key past the model name screen.
3. When "SAMSUNG" appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see Safe Mode.
8. To exit Safe Mode, restart your device.
Let us know how your device responds after performing this step!
You can also try wiping the system cache partition.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press the Power key to select.
Press the Volume down key to highlight yes, them, and press the Power key to select.
When the wipe cache partition is complete, the Reboot system now is highlighted.
Press the Power key to restart the device.
If you are still experiencing the same symptoms after trying the steps above, you can try fully backing up the device and perform a factory reset. I know this may not be the ideal step to take but this will reset the device back to its factory settings.
You also have an option to visit a UBreakIFix repair center for a technician to take a better look at the symptoms that are occurring. Just a heads up, make sure the device is fully backed up prior to the evaluation so you won't lose any important data.
An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!
