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Wireless Charging No Longer Working

(Topic created on: 1/23/21 7:48 AM)
userwtaamjXmRz
Constellation
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Galaxy Note Phones

Last week, the wireless charging function on my Galaxy Note 10 plus simply stopped working. I went online and have found multiple places where lots of Galaxy users are experiencing the same issue. I have gone through all the recommendations from YouTube and discussion boards, turning this off and on, resetting this, clearing that, making sure that it's not wireless charger or the charging cable attached to the wireless charger. At one point I got it to work for one night and then it stopped working again the next day. Has anyone heard anything about this from Samsung? It seems to be a pretty common issue.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Thank you for reaching out. As you have tried all of the troubleshooting methods recommended, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Thank you for reaching out. As you have tried all of the troubleshooting methods recommended, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available):
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userEY4cPAXPlE
Constellation
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Galaxy Note Phones

Did you get it fixed. I never tried wireless charging my note 10 plus, until yesterday, and it didnt work. I bought another charger, still nothing.

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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