JUMP TO SOLUTION Solved

Original topic:

Wireless Charging No Longer Working

(Topic created: 01-28-2021 06:44 AM)
userwtaamjXmRz
Constellation
Options
Galaxy Note Phones

Last week, the wireless charging function on my Galaxy Note 10 plus simply stopped working. I went online and have found multiple places where lots of Galaxy users are experiencing the same issue. I have gone through all the recommendations from YouTube and discussion boards, turning this off and on, resetting this, clearing that, making sure that it's not wireless charger or the charging cable attached to the wireless charger. At one point I got it to work for one night and then it stopped working again the next day. Has anyone heard anything about this from Samsung? It seems to be a pretty common issue.

3 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

Hello, We understand the frustration of not bein able to wirelessly charge your phone. This link will provide the troubleshooting that is available.

https://www.samsung.com/us/support/troubleshooting/TSG01001490/#phone-is-not-charging-with-wireless-... 

If the phone will still not charge wirelessly, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userEY4cPAXPlE
Constellation
Options
Galaxy Note Phones

Did you get it fixed. I never tried wireless charging my note 10 plus, until yesterday, and it didnt work. I bought another charger, still nothing.

0 Likes
Reply
MrQue
Honored Contributor
Options
Galaxy Note Phones

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!