Cannot add or remove apps or widget to homescreen

[userLSQxGFLeUq]

Hi

I cannot add or remove apps or widget to homescreen for my new S10. I bought it 1 months back. I could do it for first 2 weeks - after that "Add to homescreen" is disabled and cannot move new widgets too. Please help. Thanks

[SamsungAdam]

So just to clarify when you long press on an app you are no longer able to add or remove them is that correct?

[userLSQxGFLeUq]

Correct...I can see the pop up window with the options "Remove from homescreen" or "Add to homescreen"...but everything is greyed out. Thanks for your response.

[userLSQxGFLeUq]

[SamsungAdam]

Do you experience these symptoms with all app are just specific apps?

[userLSQxGFLeUq]

I just attached a screenshot in my last response. Please let me know if you can't see it. Thanks a lot for helping me out.

[SamsungAdam]

I was able to see the screenshot. Thank you for providing that. Do you experience these symptoms with all app are just specific apps?

[userLSQxGFLeUq]

All apps/widgets . Thanks

[SamsungAdam]

Have you tried wiping the cache partition on your device?

[userLSQxGFLeUq]

I know how to clear cache for individual apps - but how do I do this ? Thanks