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‎03-13-2019 03:22 PM in
Galaxy S PhonesSolved! Go to Solution.
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‎04-09-2019 09:43 AM in
Galaxy S PhonesYes, my phone was completely off and still very hot. I think it just updated last night.
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‎04-09-2019 05:36 PM in
Galaxy S PhonesI'm having the exact same issue. My phone constantly loses LTE, has no data connection or it has no service at all. Now it's literally burning me from the sides, that's how hot it gets. When I'm not doing anything.
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‎04-09-2019 05:38 PM in
Galaxy S PhonesCan I have your full model code and IMEI number via private message?
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‎04-10-2019 02:12 PM in
Galaxy S PhonesMines doing the same exact thing on my second phone. I pre-ordered the s10 plus and within a week was constantly dropping signal, phone was overheating, and battery draining within an hour. I returned the phone, and was sent another and I've had it for almost a month now and now I'm having the same exact issue.
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‎04-11-2019 09:19 AM in
Galaxy S Phones- Mark as New
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‎04-11-2019 09:28 AM in
Galaxy S PhonesHey there @Kymmy26, would you mind sending us a private message here with your full model code and serial number so I can look into this for you?
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‎04-13-2019 02:18 PM in
Galaxy S PhonesI am having this same exact issue and no one seems to be resolving it. I basically have a 1000 dollar phone that doesn't work. My gfs S10 plus works great so I know it's not a carrier issue.
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‎04-13-2019 02:20 PM in
Galaxy S Phones@userLIEcZbMD9t Have you tried any of the troubleshooting steps mentioned previously in this thread?
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‎04-14-2019 06:24 PM (Last edited ‎04-14-2019 06:37 PM ) in
Galaxy S PhonesNot a resolve but this is exactly what is happening with mine. I spent over an hour on the phone on Wednesday. I was told that a production batch has a bad antenna which causes it to continuously search for signal and drop in and out. My phone wont last 8 hours if I am not on WIFI, and it overheats horribly. VERY VERY DISAPPOINTED. Now I'm supposed to take it to another town to a Sprint store for possible repair. I waited to get this phone. Boy that seems like a bad move. I preordered and no ear buds are available. I use my phone when I work ad in sure many many people do. THIS IS NOT ACCEPTABLE. I'm not done with this debacle yet. Looks like it's time to look at other options; not Samsung and not Sprint
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‎04-15-2019 07:56 AM in
Galaxy S Phones@userXiblZxip1p Will you please send a PM with your model code and IMEI so I can look into this for you? http://bit.ly/2Kq3B5F
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