I have no sound when I receive messages. All other sounds work and the badge notification works along with the AOD screen notification. I tried the "Smart Things" fix and all others listed to no avail....
Solved! Go to Solution.
I've had the same issue for months and just spent an hour on the phone with samsung and it's fixed!
Go to settings
Go to general management
Go to reset
Go to "reset settings"
Reset your settings (this WILL NOT delete any personal data on your phone like contacts, pictures, accounts, texts, etc!)
Once the phone reboots:
Go to settings
Go to "notifications"
Go to "messages" app (may be under "see all")
Go to "new messages"
Change sound option from silent to what text noise you want.
This worked for my phone so I hope it works for everyone else!!
have you checked in Messages settings to see if Notification sounds are turned on
Open Samsung Messages then click the 3 dots on the right then click settings then Notifications then click on General Notifications and see if theres a Sound listed if not add one then go back and click on new messages which is right below General Notifications and see what it has listed
I have placed the solution on this board. But I wanted to put it in a couple of places so people could find it. Via T-Mobile I found the solution. Go to settings, apps, messaging, storage and clear cache and data. Those are 2 separate places down at the bottom of the screen. This does not delete any of your messages and Hallelujah I finally have sound for my text.