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Samsung Messages (MMS Issue: Invalid address entered)

(Topic created: 04-18-2019 08:31 PM)
user3cDigRstcI
Constellation
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Galaxy S Phones

Hello all,

 

I recently purchased an unlocked S10. The only issue I seem to have at this time is with sending MMS messages through the native app on the phone. When I use a third party app everything works fine. The problem is that I REALLY like the new native app and all of the features associated with it so I'm eager to find a resolution to my problem.

 

I have literally tried everything. Anything I try to send a picture/gif or anything of the sort I get an error back reading "invalid address entered". I am now at a loss! Currently, I am using Google's third party messages app.

 

Please help,

 

Thanks!

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57 Replies
Imlaurietoo
Constellation
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Galaxy S Phones

Yep! Same with me and several other people that have the Samsung S9. It's really frustrating me!!!!

userzkHu5lfzTO
Constellation
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Galaxy S Phones

This is my exact problem, everything was fine till I did the latest update on my galaxy s9 and the only way I can stop it is to restart my phone. I paid $700 for this phone why is it doing  this??

SamsungQue
Honored Contributor
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Galaxy S Phones

@userzkHu5lfzTO What troubleshooting steps have you tried in regards to this issue?

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Samsung_592Kr3Q
Astronaut
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Galaxy S Phones

Go to Settings, scroll down to Generak Management, select Reset and then Reset Network Settings. Then reboot. I need to do that everytime I get a Samsung update in order to send or receive MMS.

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user0VQ4v6QuFe
Constellation
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Galaxy S Phones
I just tried this and it didn't work 😞
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userasQNOJCOJQ
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Galaxy S Phones

I am having the same issue on my S9+. It will sometimes work if I reset the network settings but not every time. It is getting a little annoying having to rest my bluetooth and wi-fi multiple times each week just to be able to reply to our family chats.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@userasQNOJCOJQ Have you tried another SIM card in your device?


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userasQNOJCOJQ
Constellation
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Galaxy S Phones

No, I have a phone from  Straight Talk but it seems this is a Samsung issue not the carrier. 

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userZicJdVU0fb
Constellation
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Galaxy S Phones

Hello, 

I'm having the exact same issue.  Seems to occur randomly throughout the day.  I have to restart my phone to get messages to send.  Sometimes I have to restart multiple times.  Google messaging app gives no issues but I need to use Samsung messaging for Gear watch.  Any fixes that actually work? 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@userZicJdVU0fb To further look into this, Can you send a PM here with your full model number, IMEI and service provider?

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