Settings Screen Freezes

[usercTNjnFfk41]

Recently (last few days) my settings screen freezes when I open it.  If I dismiss it, it auto restarts and is not frozen.  But I have to keep going through that procedure to do what I want to do - sometimes on every new settings screen.  This only happens with the settings screen.  This happened a year or so ago and I don't remember how I corrected it.

[SamsungRei · Accepted solution]

Try wiping the cache partition on the phone. This will remove any corrupt files without deleting your data.

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

[JohnLoose]

@usercTNjnFfk41 

Hope you are doing well, my friend!

Sorry to hear about this Setting screen issue.

Some routine troubleshooting may help here: 

• Update your device fully.
• Reboot the phone.
• Boot into Safe Mode and try this action again. If it works you may need to remove any recently installed apps. Then reboot to try again.
• Try wiping the device cache and then this action again. This will not remov data.
• Try clearing some of the System app's cache or data and then try again.

If one of these steps above help, let us know here and select this post as the solution.

--

[usercTNjnFfk41]

Thanks, I think that wiping the device cache solved the problem.  At least it is working now.  Appreciate the help.

[SamsungRei]

You are welcome! Please let us know if you have any additional concerns!