Solved: Update frozen - Samsung Community

userKGLABYikz4 · ‎02-24-2020

Did an update back in August and now can't get the new updates as it says download update time left 000000 press download and says wait but nothing happens. So can't get latest downloads as this one is frozen

Raymond_Swanson · ‎02-25-2020

Try 'emergency software recovery' in samsung smart switch for pc. It's under the 'more' menu after you connect your phone via usb.

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SamsungLK · ‎02-25-2020

I recommend giving the device a factory reset and then attempting the update. Please ensure to back up all data prior to doing so.

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Raymond_Swanson · ‎02-25-2020

Try 'emergency software recovery' in samsung smart switch for pc. It's under the 'more' menu after you connect your phone via usb.

Original topic:

Update frozen

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