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Original topic:

Very low volume from the ear piece

(Topic created: 11-20-2020 11:30 AM)
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userwL10ryBwS9
Astronaut
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Galaxy S Phones

Hi,

Whenever I call someone or someon call me I can't hear them. When I put it on speaker I am able to hear. How do I fix this issue?

 

Thx

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If you continue to experience these symptoms after trying the troubleshooting provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available):
Model Code:
Serial/IMEI Number:


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