cancel
Showing results for 
Search instead for 
Did you mean: 
Constellation

security policy prevents use of camera

JUMP TO SOLUTION

How do you fix this problem. 

1 SOLUTION

Accepted Solutions
Asteroid

Re: security policy prevents use of camera

JUMP TO SOLUTION

I did a full factory reset and that fixed this problem.

View solution in original post

Reply
Loading...
11 REPLIES 11
Samsung Care Ambassador

Re: security policy prevents use of camera

JUMP TO SOLUTION

If you go to Settings -> "Biometrics and security" -> "Other security settings" -> "Device admin apps" you can see which apps may be blocking the use of the camera. 

Reply
Loading...
Asteroid

Re: security policy prevents use of camera

JUMP TO SOLUTION

I just got this problem today right after I added two fingerprints. I tried your suggestion above. The only two apps I see under Device admin apps is Find My Device and Google Pay. Neither of those seem to be causing the problem. Help!

Reply
Loading...
Community Manager
Community Manager

Re: security policy prevents use of camera

JUMP TO SOLUTION

If the settings didn't work that longhiker provided above, I would recommend trying to put your device in safe mode, to see if you can access the camera without the error. By putting it in safe mode, this will let us know if it's a third party app that is causing the symptoms you're experiencing. 

 

Walkthrough: https://www.samsung.com/us/support/answer/ANS00062983/​​​​​​​

Reply
Loading...
Asteroid

Re: security policy prevents use of camera

JUMP TO SOLUTION

Did this and still same message in Safe Mode. This all started when I added the two fingerprints yesterday. What next?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: security policy prevents use of camera

JUMP TO SOLUTION

If the message still occurs in Safe Mode, service would be recommended. Please send a private message with the full model code and the IMEI number of the phone. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Asteroid

Re: security policy prevents use of camera

JUMP TO SOLUTION

I did a full factory reset and that fixed this problem.

View solution in original post

Reply
Loading...
Astronaut

Re: Re: security policy prevents use of camera

JUMP TO SOLUTION
it did work for you, cause a few days ago my phone started out of nowhere with the exact same problem and message, I also am unable to auto rotate my screen as well, which is super annoying. But I read that someone else had the same problem and even with a factory reset the problem didn't fix. I really don't want to have to do a factory reset 😫
Reply
Loading...
Asteroid

Re: Re: Re: security policy prevents use of camera

JUMP TO SOLUTION
The full factory reset was the solution that worked. Make sure you back everything up because it will take some time for the restore.
Reply
Loading...
Constellation

Re: security policy prevents use of camera

JUMP TO SOLUTION

Turn off "Sensors Off"

Screenshot_20210104-105827_Gallery.jpg

Reply
Loading...