09-13-202007:59 AM - last edited on 10-16-202011:33 AM by SamsungJoJo
If you go to Settings -> "Biometrics and security" -> "Other security settings" -> "Device admin apps" you can see which apps may be blocking the use of the camera.
10-13-202010:42 PM - last edited on 10-16-202011:33 AM by SamsungJoJo
I just got this problem today right after I added two fingerprints. I tried your suggestion above. The only two apps I see under Device admin apps is Find My Device and Google Pay. Neither of those seem to be causing the problem. Help!
10-14-202001:02 PM - last edited on 10-16-202011:33 AM by SamsungJoJo
If the settings didn't work that longhiker provided above, I would recommend trying to put your device in safe mode, to see if you can access the camera without the error. By putting it in safe mode, this will let us know if it's a third party app that is causing the symptoms you're experiencing.
10-15-202007:00 AM - last edited on 10-16-202011:34 AM by SamsungJoJo
If the message still occurs in Safe Mode, service would be recommended. Please send a private message with the full model code and the IMEI number of the phone. http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
it did work for you, cause a few days ago my phone started out of nowhere with the exact same problem and message, I also am unable to auto rotate my screen as well, which is super annoying. But I read that someone else had the same problem and even with a factory reset the problem didn't fix. I really don't want to have to do a factory reset 😫
