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Original topic:

No wi-fi calling options

(Topic created: 11-17-2022 08:18 AM)
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Whinney
Asteroid
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Galaxy S21
About half of my text messages are not received by the recipient.  I am in a remote area but have good wi-fi. My phone does not show the option for wi-fi calling on ANY settings menu anywhere on it. Please help!
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user751201tmO21
Honored Contributor
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Galaxy S21
Probably because it's carrier locked / specific

On an Unlocked device, you'd see this
.Screenshot_20221116-220112_Settings_1000000639_1668657776.jpg
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Whinney
Asteroid
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Galaxy S21
Thank you.
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GIGGLES01
Halo
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Galaxy S21
U can try wifi calling app from play store
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S21

@Whinney Does your carrier support Wifi calling on your plan? 

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Whinney
Asteroid
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Galaxy S21
Yes, at least they did with my old phone, a galaxy 9. I have Verizon, and when I purchased a new phone unlocked I just switched the Sim card. Do you think that could be the problem?
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Solution
bill-e
Cosmic Samsung Care Ambassador
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Galaxy S21

Yea, call VZW up and ask them to re-provision you for WiFi calling and HD audio.  Unfortunately it's hit or miss with unlocked S21's on VZW

 

 
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Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Whinney
Asteroid
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Galaxy S21
Thank you so much.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S21

@Whinney Since you are using a SIM card from an S9 it could be very old. I would recommend getting a new SIM card from Verizon. The new SIM card will have items provisioned correctly for the current cellular network.

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Whinney
Asteroid
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Galaxy S21
Good idea. Thank you for your help. I'll go into a Verizon store today.
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