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Original topic:

Notifications no longer working! YES, THEY ARE ENABLED!

(Topic created: 06-29-2024 02:37 PM)
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sweetbrown1987
Asteroid
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Galaxy S21

I have for the last 6 months not been able to get notifications on my S21+ . Every. Single. app is up to date! All Notifications are turned on. the pops, the pings, you name it. Oh, I can get them for let's say "Mcburgers 'R Us" and the likes, but I've missed banking, social media, texts, and voicemail Notifications to no avail. What is even more bothersome is my old S10 (which I keep for these reasons) will absolutely get notifications for THIS PHONE when I am on Wi-Fi at home. I have to keep both phones together to get proper notifications. I am not the only person who experiences this and Samsung cannot possibly ignore this many requests for a fix. My cell provider has no clue how to fix it. It has to be the DEVICE and not the carrier. 

5 Replies
realaud
Honored Contributor
Options
Galaxy S21

Try booting your phone into recovery mode and clearing the cache partition. Are you not getting the notifications at all or not the sounds?

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sweetbrown1987
Asteroid
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Galaxy S21
I've done that with my provider 6 times. It's typically apps that don't sell a product. All of those work *eye roll* but my banking apps, social media, maps, etc. only some
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sweetbrown1987
Asteroid
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Galaxy S21
Still no resolve. Settings from my old phone don't exist on my new one. Like like in just going back.
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sweetbrown1987
Asteroid
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Galaxy S21
This isn't resolved at all
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, thanks for reaching out. If recovery mode device cache clear is not working, and all notifications settings are toggled on, the next thing to check is that you do not have Do Not Disturb on. This guide walks you through how to use it, and you can also use it to check this is not on: https://www.samsung.com/us/support/answer/ANS00077281/

If it is not this, then it may be time to try a factory reset. You should back up everything beforehand (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the factory reset (https://www.samsung.com/us/support/answer/ANS00062029/)

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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