“Password incorrect” after update, locked out of phone

[l1undy]

My samsung s21 won’t let me unlock the phone after updating it. Whenever i try to unlock it with password it doesn’t and it won’t although I know my password like the back of my hand! Nothing like this ever happened to me or anyone i know. And yes, i did went to my local store and they said they can format it which is something i really don’t want to do I now reached one attempt every 30/60+ minutes and honestly I don’t know what to do

[RipWashington]

Is there a "forgot password" option?

[SamsungRyder · Accepted solution]

I understand how frustrating it is to be locked out of your phone. Here are some troubleshooting steps you can try. https://www.samsung.com/us/support/troubleshooting/TSG01001570/ 

You can also try factory resetting the phone: https://www.samsung.com/us/support/answer/ANS00062029/ 

If the troubleshooting steps are not helpful, a service evaluation would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html