Recently when using my Ultra I've had issues when unlocking it, the phone becomes super laggy and unresponsive for a while then goes back to normal. Anyone else having this issue? I know not every phone can be perfect but for $1,200 its a bit disappointing to be experiencing these problems so soon. Hopefully a future update can resolve this
Generally with crashing/lagging issues it is recommended to clear the cache partition of the phone. SamsungRei has some steps previously in the thread that may help. Additionally you can load the phone into safe mode to see if the lagging/crashing stops when its just the preinstalled apps/services. If the issue does not happen in safe mode, its likely an app at fault. If these steps are not helpful, I'd recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/
Or by contacting our customer service team at 1-800-726-7864.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
are all your apps updated?? Google and Samsung... new operating system.?? sounds like the phones trying to update something.. in the back ground and it hasn't been able to... check for all your updates and then restart you phone.. see if that helps
Everything is updated to the latest version and it starts lagging once or twice a week. The phone is getting restarted and optimized every week. That's doesn't fix that issue.
Generally with crashing/lagging issues it is recommended to clear the cache partition of the phone. SamsungRei has some steps previously in the thread that may help. Additionally you can load the phone into safe mode to see if the lagging/crashing stops when its just the preinstalled apps/services. If the issue does not happen in safe mode, its likely an app at fault. If these steps are not helpful, I'd recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/
Or by contacting our customer service team at 1-800-726-7864.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
You can try to lower the animation time, makes it feel way more snappy. Go into setting > About phone> Software information > click Build number 5x > go back to setting and scroll all the way down to Developer options > scroll down until you see the group 'drawing' > under there look for Window animation scale, Transition animation scale and Animator duration scale and set all of them to .5x
