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Original topic:

S21 ultra S Pen/Software issue

(Topic created: 02-23-2021 03:11 AM)
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user8UDHqjtO6U
Asteroid
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Galaxy S21

I have the S pen with the silicone case for my S21 ULTRA. When I go to settings ---> Advanced features---> S pen. 

I do not get any options to change it is just a loop of the video/gif of the S pen. I have attached a screenshot. 

 

  • Screenshot_20210214-164812_Air command.jpg

I have updated the software whenever a new update has come out. I have restarted the phone, Deleted Tips app cache, Deleted the whole phone cache when you go into recovery mode. None of them fixed the issue. 

 

Is there some software glitch happening or is there someway to get rid of that looped video/gif that I am not aware of?

I did contact Samsung support and they were not much help and just informed me to go to a samsung  location however where I live they do not exist

 

Thanks for your time.

1 Solution


Accepted Solutions
Solution
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Galaxy S21

try reset your setting (not factory reset)

settings - general - reset - reset all settings.

it will not remove everything, only the information on settings and apps. 

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5 Replies
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Galaxy S21

tap on a screen with the pen. it will stop the video/gif and show you the setting

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user8UDHqjtO6U
Asteroid
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Galaxy S21

I have tried that. Doesn't work.

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Solution
Options
Galaxy S21

try reset your setting (not factory reset)

settings - general - reset - reset all settings.

it will not remove everything, only the information on settings and apps. 

user8UDHqjtO6U
Asteroid
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Galaxy S21

This fixed it. Thanks!! 

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bill-e
Cosmic Samsung Care Ambassador
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Galaxy S21

I don't even have the option for a video....maybe that's a clue??

Personally I'd Factory Reset, nowadays that isn't such a big deal

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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