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02-23-2021 03:11 AM in
Galaxy S21I have the S pen with the silicone case for my S21 ULTRA. When I go to settings ---> Advanced features---> S pen.
I do not get any options to change it is just a loop of the video/gif of the S pen. I have attached a screenshot.
I have updated the software whenever a new update has come out. I have restarted the phone, Deleted Tips app cache, Deleted the whole phone cache when you go into recovery mode. None of them fixed the issue.
Is there some software glitch happening or is there someway to get rid of that looped video/gif that I am not aware of?
I did contact Samsung support and they were not much help and just informed me to go to a samsung location however where I live they do not exist
Thanks for your time.
Solved! Go to Solution.
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02-23-2021 09:06 AM in
Galaxy S21tap on a screen with the pen. it will stop the video/gif and show you the setting
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02-26-2021 07:26 AM in
Galaxy S21I have tried that. Doesn't work.
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02-26-2021 08:32 AM (Last edited 03-01-2021 08:43 AM ) in
Galaxy S21try reset your setting (not factory reset)
settings - general - reset - reset all settings.
it will not remove everything, only the information on settings and apps.
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02-28-2021 06:16 AM in
Galaxy S21This fixed it. Thanks!!
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02-26-2021 08:07 AM in
Galaxy S21I don't even have the option for a video....maybe that's a clue??
Personally I'd Factory Reset, nowadays that isn't such a big deal
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro