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3 weeks ago in
Galaxy S22
Recently a vertical line that appeared on my Galaxy S22+ display. The device has no physical damage, and the issue occurred without any prior warning. This problem is directly related to a quality control issue on Samsung's part, caused by a recent software update.
I contacted customer support, and they recommended visiting a service center. I visited the center twice on September 16th and 17th, but it was closed both times, despite Samsung informing me that it would be open.
I highlighted this issue via email, and after numerous follow-ups, I finally received a call from customer care on September 21st, advising me to visit the service center again.
After visiting the service centre on 23rd September, it was confirmed that the issue was not caused by any physical damage from my side. However, I was informed that I would need to pay approximately ₹13,000 to replace the display, even though the problem clearly stems from Samsung's software update.
Given this, Samsung should provide a free replacement of the screen.
It's very inappropriate and pathetic from samsung side and looting customers.
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3 weeks ago in
Galaxy S22Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/
Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/
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3 weeks ago in
Galaxy S22- Mark as New
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3 weeks ago in
Galaxy S22I purchased a phone for approximately ₹60,000, which developed an issue due to a quality control defect from Samsung. Despite that, the company is telling that I am responsible for covering the cost of a replacement. Truly an example of exceptional customer service.👌
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3 weeks ago in
Galaxy S22Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/
Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/