Losing Connection With my Network

[Lala5]

My UltraS22 has been kicking me off my network, which means I can't make or receive phone calls, any suggestions, it works fine if I am on wifi 

[neilth]

If you are having trouble with your mobile network connectivity, take your phone to your cellular provider, it's their problem.

[ChaosSaber]

Not always their problem, the phone can also have issues to where its kicking it off the network

[Belaythatorder]

You can try restarting your phone or placing it in/out of airplane mode to see if that will reset your signal.

[DrPhaQmann]

I'm having the same issue it's the phone at&t says everything on there end is fine. Also when I put my sim in another phone my sim works in that phone so I know it's not my sim card or a carrier issue. I've tryed putting the phone in airplane mode, doing a network reset and even a factory reset and it still doesn't work right

[Samsung_Moderator · Accepted solution]

Hey there! First and foremost I just want to welcome you to the community! It is a pleasure to have you here! I can certainly understand how frustrating it can be when your device is not making or receiving phone calls off of Wi-Fi. If you have already tested your SIM in another device as well as spoke to your carrier, and you are still not able to receive or make calls with your device I would suggest having a certified technician take a look at the device if the SIM card is working in another device but not your own. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.