Solved: Phone does not ring when certain callers call me - Samsung Community

userZpjjvYnZvw · ‎01-14-2023

Hi, I got a Samsung S22 in mid-December. When my husband or children call, I hear the audible ring. When others call me, my phone vibrates but I do not get an audible ring. I have looked at settings, airplane mode, do not disturb and they are all fine. Anyone have this issue and, if yes, how did you fix it? I am missing calls. Thanks.

userZpjjvYnZvw · ‎01-20-2023

Thank you all for responding. I think that it was a Do Not Disturb issue. I made some changes and my calls are coming through.

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DarthKai20 · ‎01-14-2023

Have you tried clearing your network cache sometimes that can be a issue awell as it could just be a faulty sim card

userZpjjvYnZvw · ‎01-14-2023

Thanks for the suggestion. How do I clear network cache?

DarthKai20 · ‎01-14-2023

Step 1. Go to settings and look for general management
Step 2. While in general management select reset
Step 3 within the reset area there should be three options other then factory reset which you can ignore select reset the network cache (quick heads up you will probably have to reenter any wifi passwords after this as it will reset them aswell)

Screenshot_20230114_110006_Settings_1000002086_1673715607.jpg

bill-e · ‎01-14-2023

In my opinion this does not sound like an app cache thing but rather a spam filter/blocked calls issue.

To clear the cache or more accurately reset the network, go to Settings->General Management->Reset->Reset Network Connections. This will delete all your BT and WiFi connections as well so you'll have to reenter those if you choose to reset it.

You might want to try Settings->General Management->Reset->Reset All Settings to put the phone settings to Factory default.

Also check if you have a carrier Spam filter like Verizon's Call Filter. That could be doing it as well.

Let us know if any of this works.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

userZpjjvYnZvw · ‎01-14-2023

Thanks for the suggestion. I am leery about resetting to factory settings. What will that affect?

bill-e · ‎01-14-2023

The Network reset does just that. Only thing you'll have to do is reconnect to WiFi and Bluetooth. The Reset All Settings will revert anything that you've changed in Settings.... if you think that a setting is causing this. It is not a Factory Data Reset.

Are the calls that are not ringing in your contacts?

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

userZpjjvYnZvw · ‎01-14-2023

Yes

userZpjjvYnZvw · ‎01-14-2023

OK I did the network reset.

userZpjjvYnZvw · ‎01-14-2023

If I do this, will I have to re-pair all of my Bluetooth devices?

Original topic:

Phone does not ring when certain callers call me

1 Solution