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‎07-29-2022 07:00 PM (Last edited ‎12-31-2023 11:24 PM by SamsungChelsea ) in
Galaxy S22Does anyone know why my S22 Ultra keep restarting by itself? And how can I fix this?
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‎09-19-2022 09:54 AM in
Galaxy S22Hello, We understand how frustrating it is for the phone to randomly restart itself.
I would try wiping the cache partition on your device and see if that helps any.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
If those steps didn't help, try testing the device in safe mode to see if a third-party app may be causing this to occur. https://www.samsung.com/us/support/answer/ANS00062983/
If the symptoms still persist, a factory reset would be recommended at this point, before doing this step make sure your device is fully backed up, so you won't lose any important data. https://www.samsung.com/us/support/answer/ANS00062029/
If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎02-26-2023 06:36 PM in
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‎02-26-2023 06:50 PM in
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‎02-26-2023 07:39 PM (Last edited ‎02-26-2023 07:40 PM ) in
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‎02-26-2023 10:07 PM in
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‎02-27-2023 11:40 AM in
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