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S22 Ultra keeps automatically restarting

(Topic created: 07-29-2022 07:00 PM)
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izaaaa
Cosmic Ray
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Galaxy S22

Does anyone know why my S22 Ultra keep restarting by itself? And how can I fix this?

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SamsungRei
Community Manager
Community Manager
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Galaxy S22

Hello, We understand how frustrating it is for the phone to randomly restart itself. 

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

If those steps didn't help, try testing the device in safe mode to see if a third-party app may be causing this to occur. https://www.samsung.com/us/support/answer/ANS00062983/ 

If the symptoms still persist, a factory reset would be recommended at this point, before doing this step make sure your device is fully backed up, so you won't lose any important data. https://www.samsung.com/us/support/answer/ANS00062029/ 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


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15 Replies
Tidbitty
Supernova
Options
Galaxy S22
You may have auto restart turned on.
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izaaaa
Cosmic Ray
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Galaxy S22
I went to settings and checked. I don't.
LauraRG
Comet
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Galaxy S22
Automatically restarting at a specific time or day? Or just randomly?
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izaaaa
Cosmic Ray
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Galaxy S22
It just randomly does it.
usert55L1lh9Rc
Constellation
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Galaxy S22
My Zfold2 has restarted every night for the past several nights. This means I have to set a backup alarm & is really frustrating AND anupdates. I do not have auto-restart on. I've done all the troubleshooting and diagnostics but it's no use. I suspect this may be tied to the most recent update.
izaaaa
Cosmic Ray
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Galaxy S22
Same here. I don't have auto resart on.
Android47
Asteroid
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Galaxy S22
This is insane my phone continues to do this but I do not see any samsung employees addressing this with us. As I don't have auto restart on either and it randomly locks up and restarts out of the blue I really don't want to switch to iphone but if this the best android has to offer that's not ok for a 1300 dollar phone.
izaaaa
Cosmic Ray
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Galaxy S22
Mine has only done this once, Have you tried contacting your service provider?
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Android47
Asteroid
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Galaxy S22
No I have not unfortunately