Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Outlawsgt1]

Your recommendation is useless and have already done that. A financial institution is not stopping or doing anything to stop purchases from Samsung. Put the blame where it belongs on Samsung.

[Sade1905]

I am currently trying to place an order for the s24 ultra 1TB. I'm getting the euro after going throb to the payment that the offering used is no longer available. Anyone else having a similar issue? 

[Ijerovier3]

Yes I have the same problem

[whitesalt]

I got same thing. It's saying "The offer you used is no longer available" What they talking about the offer, I cannot order it!

[MissAmazing]

I used the Samsung shop app on my tablet and was able to order right away. So try a different device if you have one

[AlXS24Plus]

Same results with Samsung Shop

[Nurse2talk2]

Same, frustrating tried multiple browsers and then got a worse offer. Got to wait

[whitesalt]

I always has problem to order new phone. I think, one of the front end delvoper from the Apple.
I was almost order to Apple phone after my order cancelled four times. (But, at five times was success order)

[Members_x8JYteA]

also having the same issue

[userg40yPBvo6s]

Having the same problem