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Galaxy Watch 4 overheating and arm pain

(Topic created: 11-05-2021 05:38 AM)
user5klGOaNIVN
Constellation
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Galaxy Watch
Hi,

I received a Galaxy Watch 4 as a birthday gift in September and I've been unable to wear it for weeks because my arm starts hurting as soon as I do. I've turned off the automatic heart sensor monitoring and the like, but I still have the same problem. I tried wearing it on my other arm and I still experience overheating and arm pain. I loosened the band as well but that's not the issue. I've seen other people post about this but no recall or resolution. Samsung needs to investigate this issue before someone gets burned as it does leave marks on my skin or they end up with cancer down the line. Is it possible that my unit is defective? If so, can I get a replacement? I have a ~$300 watch lying around with a plan on it that I can't use.

I have three other Samsung watches and never had this issue. I'm a longtime Samsung customer and really look forward to resolution. I recently bought the Z Fold 3 and was really excited about my watch until I realized it's the source of my arm pain.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, I understand how concerning arm pain is. I would like to get this over to our specialty team so they may look into this further for you. Please send a private message with the following: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the watch:
Serial number or IMEI number of the watch:
 



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello, I understand how concerning arm pain is. I would like to get this over to our specialty team so they may look into this further for you. Please send a private message with the following: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the watch:
Serial number or IMEI number of the watch:
 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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