If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the software might need updating. However, a simple reboot may solve the problem. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Do the green lights on the back of the watch still blink?
If you have tried the troubleshooting steps above and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name: Street address: Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the software might need updating. However, a simple reboot may solve the problem. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Do the green lights on the back of the watch still blink?
If you have tried the troubleshooting steps above and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name: Street address: Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
