Original topic:

Galaxy active watch sensors are not working

(Topic created: 10-15-2020 08:36 AM)
Galaxy Watch

My Galaxy active watch sensor stopped working .. it is neither able to measure HR nor stress level. 

It showed that (something went wrong with the sensor)

What should be done?

1 Reply
Samsung Moderator
Samsung Moderator
Galaxy Watch

If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the software might need updating. However, a simple reboot may solve the problem. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003204/


Do the green lights on the back of the watch still blink?


If you have tried the troubleshooting steps above and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2


 Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

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