Original topic:

Galaxy watch 5/6 not sending or receiving texts/delays in notifications

(Topic created: 09-26-2023 12:23 AM)
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userV0ElpCBWZ2
Cosmic Ray
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Galaxy Watch

Why can't I send or receive texts when my phone is turned off?? I have a galaxy watch 6 classic and a fold 5. I a cannot send or receive texts messages when my phone is turned off. I have tried Samsung messaging app and Google Messaging app. Either works. I have had older model watches 3, 4 and 5. All LTE through At&t. They all worked fine in this situation. So I don't understand why Samsung would take this option away for for it's latest devices!!! They need to fix this ASAP!!!

Wassim
Comet
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Galaxy Watch
Is your watch connect through Bluetooth or network connection
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StanTheMan1430
Constellation
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Galaxy Watch
I'm having the same problem only with Text Messages
TylerMorris
Astronaut
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Galaxy Watch
Supposedly there's a software issue and Samsung is aware of it. I was reading an article that stated turning off the animation option will fix the issue. It really hasn't made a difference for me.
B34N_Matthew4r
Astronaut
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Galaxy Watch
My Galaxy Watch 6 stopped receiving notifications randomly and they no longer function. I tried everything all the way to factory reseting my watch and it isn't fixed. I looked up the bug and apparently this has been happening to people for a long time which doesn't make since that there hasn't been a fix yet. On other places I looked most people said that they've had a ton of apps on their phone, which is stupid that that could affect it. 
StanTheMan1430
Constellation
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Galaxy Watch
Did you check to make sure your watch says Remotely Connected at the top of the screen?
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B34N_Matthew4r
Astronaut
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Galaxy Watch
Yee, I just ended up factory reseting it without restoring the backup since that had the corrupted data on it as well.
meech101
Halo
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Galaxy Watch
Is anybody else goin threw not bein able to make call or text on galaxy watch 5 pro with mobile plan on tmobile im on my third watch from them an its still doing the samething did all the troubleshooting wit customer service an all they keep doin is resending me a new watch 5 pro 
kyfann
Astronaut
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Galaxy Watch
I'm having a similar issue. My Galaxy 6 classic watch stopped pairing to my s20 ultra phone. I happened right after an update on the phone. So I don't know if samsung is rolling out bad updates.
papichulo7904
Constellation
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Galaxy Watch

I too am having the same issue with my Classic 6 and my Ultra22, when I disconnect and it is no longer on Bluetooth, I get no calls, messages or any communications. I have all the setting for mobile plan set and also have the Mobile network set to "Auto". sent my watch in to Samsung and they sent right back and said repair complete. not explanation as to what they did or even call me to ask what the devise is doing or not doing. I will try T mobile next agaim.

PHX
Astronaut
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Galaxy Watch
I can't even access my messages my camera but I can receive notifications about my messages smh which is dumb. I did not have this problem on the Samsung Watch 4 classic so I'm thinking of returning it asap