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Original topic:

Heartrate sensor vs. ECG heartrate

(Topic created on: 5/30/21 1:38 PM)
userKh9JYmk8Db
Asteroid
Options
Galaxy Watch

Why is the heartrate recorded in the ECG so much higher than that reported from the HR sensor.  Also, how can the HR sensor  truly be continuous when it is set and does not record continuously?

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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I would recommend speaking with our ECG team directly regarding this with the below contact information:

This team is available for calls Monday Thru Friday 9AM-6PM EST. 

1-855-795-0509 option #6

Alternatively you can also reach this team by email:

support@samsungecg.zendesk.com 

If you reach out, please make sure to provide your Community Username to the ECG Team!


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